CORAID: Support

	TECHNOLOGY
	PRODUCTS
	RESOURCES
	SUPPORT
		EtherDrive HBA
		EtherDrive LD/SR-series
		EtherDrive EM/VS-series
		Linux CLN NAS Gateways
		24/7 Service Plan
		AoE Drivers & Tools
	COMPANY
	PARTNERS
	BUY NOW

"At NASA, CORAID’s EtherDrive appliance is used in a disk-to-disk application for periodic data backup and emergency retrieval. Recovering data is now as simple as retrieving the disk and inserting it in another CORAID appliance or any Linux server. This feature enables us to access critical data in a standard format. I am so pleased with the CORAID strategy I plan to add additional SATA+RAID EtherDrive Storage appliances to our programs."

J.W.
System Analyst
NASA SDO Ground System

“EtherDrive storage provides excellent service and reliability for our airborne laser ranging system data."

A. N.
Remote Sensing Group
U.S. Geological Survey

"What a concept…instead of buying expensive servers, CORAID has shown us how to attach disks to our existing servers for storage. Adding inexpensive SATA disks via EtherDrive Storage allows our servers to be sized to meet their application load, not by the amount of storage capacity they can hold."

A. N.
U.S. Geological Survey

We started using one CORAID unit a few months ago, and using LVM and XFS recently expanded it with another unit. Everything worked beautifully.

D. M.
Sys Admin

I just wanted to say that I think your product is the best thing since sliced bread.

I can't believe more people don't know about this. Keep up the great work, and thanks for making my life a whole lot nicer.

D. M.
Sys Admin

We started using one CORAID unit a few months ago, and using LVM and XFS recently expanded it with another unit. Everything worked beautifully. Honestly, it bordered on miraculous for me.

D. M.
Sys Admin

SUPPORT

CORAID provides free email support service with all of our products. Additionally, we offer a paid 24/7 service plan. Please contact sales@coraid.com for details about our paid 24/7 support option.

Before emailing support, please check the following FAQs as you may find the answer to your question.

Additionally, we have a set of QuickStart Documentation available that includes quickstart documents, links, and notes that are helpful whether you're new to CORAID or just need a refresher on certain topics.

If you cannot find what you need, our staff of highly qualified, technical support professionals are available to help.

For quick support assistance:
1) Send the output of the 'sos' command from all CORAID equipment involved (SR, VS, etc...) along with...
2) A description of your problem to support@coraid.com

FOR SUPPORT HowTo CLICK HERE

When you contact us, please take care to supply us with the information we need by providing specific details about equipment you are using including model numbers. Please describe the problem you are encountering, including any observable phenomena. With sufficient information, quite often we are able to help resolve your problem in our first response.

EtherDrive HBA

CORAID EtherDrive Host Bus Adapters provide VMware ESX 3.5 with AoE technology. Installed in the VMware server, the HBA provides AoE connectivity to EtherDrive SAN appliances. Detail technical support about these products available here.

EtherDrive LD/SR-series

CORAID's EtherDrive LD-series and SR-series of SAN storage appliances are available in various models, but all share the same basic operation and user interface. Detail technical support about these products available here.

EtherDrive EM/VS-series

CORAID's EM/VS-series of networked storage virtualization appliances are designed to work with EtherDrive storage appliances. Detail technical support about these products available here.

Linux CLN NAS Gateways

CORAID's CLN-series of NAS Gateway products are Linux servers tuned to provide NFS and CIFS file sharing using AoE storage. Detail technical support about these products available here.

24/7 Service Plan

CORAID offers a 24/7 Service Plan support as a paid service for customers. In addition to providing 24/7 priority telephone and email support, the plan can be used to extend the product warranty.

AoE Drivers & Tools

If you are using Linux, you may already have an AoE driver in your kernel. However, you can always find the latest Linux driver here on CORAID's website. Drivers are also available for Solaris, FreeBSD, Windows and MacOS X. Some of these are commercial drivers and have a small license fee.