SUPPORT
CORAID offers three types of Support Service Plans for its products. Please contact sales@coraid.com for details.
Before emailing support, please check the following FAQs as you may find the answer to your question.
Additionally, we have a set of QuickStart Documentation available that includes quickstart documents, links, and notes that are helpful whether you're new to CORAID or just need a refresher on certain topics.
If you cannot find what you need, our staff of highly qualified, technical support professionals are available to help.
For quick support assistance:
1) Send the output of the 'sos' command from all CORAID equipment involved (SR, VS, etc...) along with... 2) A description of your problem to support@coraid.com
FOR SUPPORT HowTo CLICK HERE
When you contact us, please take care to supply us with the information we need by providing specific details about equipment you are using including model numbers. Please describe the problem you are encountering, including any observable phenomena. With sufficient information, quite often we are able to help resolve your problem in our first response.
| |
 |
|
| CORAID offers a three levels of support, which include hardware warranty, eSupport, and 24/7 Service Plan support. eSupport and 24x7 support are offered as a paid service for customers. |
|
| |
|
| |
 |
|
| CORAID EtherDrive Host Bus Adapters provide VMware ESX 3.5 and 4.0 with AoE technology. Installed in the VMware server, the HBA provides AoE connectivity to EtherDrive SAN appliances. Detail technical support about these products available here. |
|
| |
|
| |
 |
|
| CORAID's EtherDrive SRX series and SR-series of SAN storage appliances are available in various models, but all share the same basic operation and user interface. Detail technical support about these products available here. |
|
| |
|
| |
 |
|
| CORAID's EM/VS-series of networked storage virtualization appliances are designed to work with EtherDrive storage appliances. Detail technical support about
these products available here. |
|
| |
|
| |
 |
|
| CORAID's CLN-series of NAS Gateway products are Linux servers tuned to provide NFS and CIFS file sharing using AoE storage. Detail technical support about these products available here. |
|
| |
|
| |
 |
|
| If you are using Linux, you may already have an AoE driver in your
kernel. However, you can always find the latest Linux driver here on CORAID's website. Drivers are also available for Solaris, FreeBSD, Windows and MacOS X. Some
of these are commercial drivers and have a small license fee. |
|
| |
|
|
|
|
|