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Terms & Conditions
CAUTION !! – DO NOT SHIP PRODUCT WITH DISKS INSTALLED.
THIS MAY DAMAGE UNIT AND WILL VOID THE WARRANTY
Warranty and Return Policy
Unless other Warranty provisions have been provided in a separate purchase contract, this Limited Warranty shall apply to all Coraid manufactured Products. Coraid Inc. (“Coraid”) provides this Limited warranty to the entity that originally purchased the new Coraid Product, from Coraid or its authorized reseller.
Coraid's Return Policy is that all sales are final, with no refund or return provision, unless a prepaid 30 day money back trail has been arranged prior to order shipment.
Limited Hardware Warranty:
Coraid warrants that the Hardware portion of the Coraid Products described below will be free from material defects in workmanship and materials for the period of thirty six (36) months from the date of original purchase of the Product from Coraid or its authorized reseller (“Warranty Period”).
Disk drives supplied by Coraid as marked and certified disk drives may be returned to Coraid for repair or replacement during the Warranty Period. If the hard disks drives or solid state drives (SSDs) are properly used and installed in Coraid products, they will be free from defects in material and workmanship, and will substantially conform to the disk manufacturer’s publicly available specifications for a period of three (3) years beginning on the date the Product was purchased. Coraid Products and Coraid Certified disks or SSD's used outside their published specifications, are not cover under this warranty.
Coraid’s sole obligation shall be to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund at Coraid’s sole discretion. Such repair or replacement will be rendered by Coraid at Coraid’s Service Center. The replacement Hardware need not be new or have an identical make, model or part. Coraid may in its sole discretion replace the defective Hardware (or any part thereof) with any reconditioned product that Coraid reasonably determines is substantially equivalent (or superior) in all material respects to the defective Hardware. Repaired or replacement Hardware will be warranted for the remainder of the original Warranty Period from the date of original Product purchase from Coraid or its authorized reseller.
Limited Software Warranty:
Coraid warrants that the Software portion of the product (“Software”) will substantially conform to Coraid’s then current functional specifications for the Software, for a period of twelve (12) months (“Warranty Period”) from the date of original new Product purchase which included the Software.
Submitting A Claim:
The customer shall obtain a Return Material Authorization ("RMA") number from Coraid service center and return the Product to Coraid. The customer must submit with the Product as part of the claim a written description of the hardware defect or Software nonconformance in sufficient detail to allow Coraid to confirm the same.
After an RMA number has been issued by Coraid, the defective Product must be packaged securely in suitable shipping package to ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package. The customer is responsible for all return shipping charges to Coraid, and Coraid will not be held responsible for any packages that are lost in transit to Coraid.
Return product ship to address is: Coraid Inc. 2393 Pendley Rd, Suite 200, Cumming, Georgia 30041
What Is Not Covered:
This limited warranty provided by Coraid does not cover repair of Products, if in Coraid’s judgment, Product has been subjected to abuse, accident, alteration, modification, tampering, negligence, misuse, faulty installation, lack of reasonable care, repair or service in any way that is not contemplated in the documentation for the product. Damage that occurs in shipment, due to act of God, failures due to power surge, and cosmetic damage is not covered. Hardware, software, firmware or other products or services provided by anyone other than Coraid is not covered. Loss of stored data for any reason is not covered under this Limited Warranty.
Disclaimer of Other Warranties:
EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN, THE PRODUCT IS PROVIDED “AS-IS” WITHOUT ANY WARRANTY OF ANY KIND WHATSOEVER INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY TERRITORY WHERE A PRODUCT IS SOLD, THE DURATION OF SUCH IMPLIED WARRANTY SHALL BE LIMITED TO NINETY (90) DAYS. EXCEPT AS EXPRESSLY COVERED UNDER THE LIMITED WARRANTY PROVIDED HEREIN, THE ENTIRE RISK AS TO THE QUALITY, SELECTION AND PERFORMANCE OF THE PRODUCT IS WITH THE PURCHASER OF THE PRODUCT.
Limitation of Liability:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CORAID IS NOT LIABLE UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY LOSS OF USE OF THE PRODUCT, INCONVENIENCE OR DAMAGES OF ANY CHARACTER, WHETHER DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, LOSS OF REVENUE OR PROFIT, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, FAILURE OF OTHER EQUIPMENT OR COMPUTER PROGRAMS TO WHICH CORAID’S PRODUCT IS CONNECTED WITH, LOSS OF INFORMATION OR DATA CONTAINED IN, STORED ON, OR INTEGRATED WITH ANY PRODUCT RETURNED TO CORAID FOR WARRANTY SERVICE) RESULTING FROM THE USE OF THE PRODUCT, RELATING TO WARRANTY SERVICE, OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY, EVEN IF CORAID HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE SOLE REMEDY FOR A BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR, REPLACEMENT OR REFUND OF THE DEFECTIVE OR NON-CONFORMING PRODUCT. THE MAXIMUM LIABILITY OF CORAID UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT COVERED BY THE WARRANTY. THE FOREGOING EXPRESS WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES, EXPRESS, IMPLIED OR STATUTORY
Governing Law:
This Limited Warranty shall be governed by the laws of the State of Georgia. Some states do not allow exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the foregoing limitations and exclusions may not apply. This limited warranty provides specific legal rights and the product owner may also have other rights which vary from state to state.